Final part of Lars Stork’s discussion on the evolving Telecoms sector in Africa.

Operators are all seeking to survive and become low cost providers of high quality services to their customer base, the winners of the game in today’s difficult operating environment are operators who takes some of the immediate actions required including but not limited to:

• Design and Investment in new business models
• Leaner organization with increased flexibility
• Elimination of duplication between vendors and operators
• Undivided commitment to people development
• Develop operational excellence in execution

Some of the key next steps for operators and vendors are to complete a shared end to end diagnostic of the transformation goals and development of the transformed business model.

Above all operators and vendors must evaluate the organizational readiness and capability for delivery of the transformation objectives. Transformation is not to be just about downsizing but development of a smarter way of working. The success rate of any implementation of the transformation strategy rests with the capability of execution. Historical transformation programmes fail to deliver the expected benefits at the rate of 70-80%, the overriding reason being the gap in operational execution capability. Businesses tends to contract with high level executive consultant firms who take a helicopter view, this often in isolation from the operational functions, this approach granted will deliver some immediate benefits yet again fail to deliver drastic and sustainable performance improvement.

Do operators and vendors truly understand the complexity of change required? Are management structures inefficient? Are senior management overworked and lack the time to organize large scale change whilst concurrently allocating enough time and focus on managing the ongoing business?

FutureAfrica a newly established Consultant and Interim management firm has developed a powerful two step approach that significantly will increase the success rate of the transformation journey including providing required implementation support. For more information please contact us.

The Vision of FutureAfrica is to share our knowledge and experience to help African organizations build capability at all levels. This will include strategic planning, organizational transformation, business model re-design, coaching for development of leaders; staff capability building, change and process management, supported by “best of breed” functional expertise and best practice project management methodologies. A winning formula for African businesses.

www.futureafrica.com

Related posts:

1. Turning Challenges into Opportunities (Part 1) Telecoms operators and vendors doing business across Africa are entering...
2. Turning Challenges into Opportunities (Part 2) The telecoms industry in Africa has evolved very fast experiencing...
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Tags: crisis management, foreign aid, global financial crisis, telecoms operators

This entry was posted on Wednesday, February 24th, 2010 at 5:37 am and is filed under Industry Editorials. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.